Shipping and Returns

I. Shipping Method

USPS First Class Mail – within 14 Business Days WITHOUT a Tracking Number.
  - Flat fee $4.95 – Anywhere in the U.S.
  - Free shipping - Orders with a total value above $99 will be shipped via USPS for FREE (USA only).

USPS Priority - within 10 Business Days WITH a Tracking Number.
  - Handling Fee $9.95 plus actual shipping 

II. Return and Refund Polices

At ZipOptical, we do our best to ensure that all frames and lenses comport to the orders of our customers. Our optical experts inspect the lenses as to accuracy and the corresponding prescriptions, and the applicable frame alignments, several times during the production process. We also see to it that the frames are protected during delivery with a durable hard case and a microfiber cloth.

In the event what we have sent matches your order, but you nevertheless are not completely satisfied with your glasses, you may return them to us and 50% of products price will be refund, although the related shipping would be paid by you.

On the other hand, if what we sent does not match your order, you would be entitled to an appropriate replacement, and we would pay for the shipping to you of the replacement. However, there cannot be a refund for postage unless and until a determination has been made that the glasses have been incorrectly made. The postage refund would then be made at rate of $1.65 for first class USPS  postage for each incorrect pair returned. We will not be responsible for the cost of sending any item to us via priority mail, UPS, Fed Ex, or any comparable means.

 

Terms and Conditions:

The above return and refund policies shall only be allowed if and when:
 - Returns are made within 14 business days of your receiving the glasses in question.
 - You contact ZipCustomer Service within 10 business days of receiving your glasses to obtain a Return Merchandise Authorization Number (RMA) .

In the case where there was no tracking number with respect of the shipment, the date of your receiving of the glasses shall be deemed to have been five days after the item was shipped from ZipOptical to you.

A returned item must be complete with its original case and cleaning cloth.

A tracking number for the returned glasses must be provided forthwith via email to ZipCustomer Service together with the RMA issued to you by us.

We do NOT refund shipping and handling costs when what we have sent you has matched your order

Accessories (cases, cleaning cloths, etc.)  are generally not included under the return and refund policies.

ZipOptical may revise their policies at any time without notice. 

For circumstances you do not see mentioned above, please call us and we will be happy to assist you.



At your service,

ZipCustomer Service
Direct line: 855-zip-2-see / (855)-947-2733
Email: contact@ZipOptical.com